Property Management (Bilingual - Dutch French speaking)
BePark, Belgium
Job Description
Our cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as:
- How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers?
- How can we enable the electrification of vehicles with the suitable charging infrastructure?
- Where should all the bicycles, cargo bikes, and scooters go at the end of the ride?
BePark aims to provide a better mobility experience to this generation and the next. In short, we hunt for unused private parkings and open them to the crowd for various uses: car park (keeping cars off-street), bicycles, EV charging, Last-mile delivery...
Our goal is ultimately to generate a network of mobility hubs throughout cities in France, Belgium and Luxembourg.
Today we are a team of 25 delivering mobility services across 500 parking lots for our community of 16k active users. Let's grow this network together !
As a Property Manager, you will
- Assure the required services for B2B-clients along their customer journey and
- Be responsible for smooth operations of our parking facilities
Your main responsibilities will be:
- B2B-Customer support
- Manage an own portfolio of small B2B-customers
- Receive incoming calls and emails from customers
- Investigate and understand the needs of B2B-clients and provide the most appropriate solution to their parking problems
- Onboarding of new B2B-customers
- Answer to customer requests in a timely and accurate manner
- Collect customer feedback and share it internally on a recurring basis
- Property amp; Facility Management :
- Request amp; follow up interventions done by our internal intervention team or external partners
- Administrative support of our asset managers
Requirements
- Experience in B2B customer support, administrative support or property management
- A Bachelor’s degree in (facility) management or other relevant degree
- Fluent in Dutch amp; French. English is a plus.
- Good commercial acumen and awareness of what improves business performance
- Efficient communicator, with a high level of interpersonal skills amp; ability to present to audiences
- Creative, decisive, high energy and ability to energize and encourage others
- Team player, capable to work autonomously
- Sense of responsibility
Benefits
- Competitive package
- Work with top-tier tools (CRM, Automated prospection, Project Management tools)
- Build/Develop a deep knowledge of Mobility and Real Estate sectors
- Be a part of a young, innovative and fast growing SME
We are a fast growing SME whose goal is to redefine the mobility landscape and change the way we think of parking. We are also a group of people sharing the same values:
- Act as one, ensure cohesion of the team
- Always keep your focus on the solution, not the problem
- Move with agility, to adapt to the changing mobility solutions
What else do we share? Beers on Friday (we are Belgian after all)