Bilingual (NL/FR) Customer Service Representative
BePark, Belgium
Job Description
Our cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as:
- How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers?
- How can we enable the electrification of vehicles with the suitable charging infrastructure?
- Where should all the bicycles, cargo bikes, and scooters go at the end of the ride?
BePark aims to provide a better mobility experience to this generation and the next. In short, we hunt for unused private parkings and open them to the crowd for various uses: car park (keeping cars off-street), bicycles, EV charging, Last-mile delivery...
Our goal is ultimately to generate a network of mobility hubs throughout cities in France, Belgium and Luxembourg.
Today we are a team of 25 delivering mobility services across 500 parking lots for our community of 16k active users. Let's grow this network together !
The main purpose of the job is to increase customer satisfaction by keeping our customers/users happy.
As a customer service representative, your main missions are:
- Receive incoming calls and emails from potential customers and active users
- Investigate and understand the needs of B2C prospects and provide the most appropriate solution to their parking problem
- Track sales opportunities until purchase completion
- Answer to customer requests in a timely and accurate manner
- Collect customer feedback and share it internally on a recurring basis.
Requirements
About you
- You are fluent in French and Dutch (mandatory), English is a plus
- You are customer-oriented and strong communication skills
- You are able to multitask prioritize and manage your time efficiently
- You are a team player, capable to work autonomously
- You are able to work in a fast-paced environment and share innovative ideas to improve the way of working
Benefits
- Competitive package, in line with your performance (we do not cap commissions)
- Work with top-tier tools (CRM, Automated prospection, Project Management tools)
- Build/Develop a deep knowledge of Mobility and Real Estate sectors
- Be a part of a young, innovative and fast growing SMEWhat Else