Nallian Operate as One
Digital is the new norm. The next wave of optimizations is on coordinating the processes across companies instead of just within companies. Data sharing on platforms that are collaborative by design will accelerate the growing impact of ecosystems. Our approach and technology empower companies to operate in virtually integrated networks. This drives efficiency and provides visibility, creating value for themselves and the ecosystem as well as their wider environment. Starting in air cargo, our goal is to connect the entire logistic industry.
To keep up with our fast growth, we are looking for an Implementation Coordinator for one of our key products TVM (Truck Visit Management).
With Nallian’s Truck Visit Management our customers can coordinate freight pick ups and drop offs in a streamlined way from (pre-)announcement to slot management to sharing freight details. Thanks to Truck Visit Management our customers can increase throughput at the dock door, eliminate waiting times and make optimal use of resources.
As an Implementation Coordinator, you participate in the commercial growth of Truck Visit Management by taking care of our new customers’ implementation and usage support both for existing as during a pilot with new potential customers. You provide technical expertise to our customers, foster trust and build as well as maintain strong relationships with them.
You will:
- Support our customers with their implementations and support them with your project and change management expertise: give guidance and follow up on the timeline towards the go live. You create the Implementation Plan and follow-up the project in close collaboration with the Senior Implementation Manager for TVM both internally and towards the customer, so that the required scope can be met within the agreed timelines and budget.
- Work closely with the Senior Implementation Manager and Senior Analyst for TVM, and you’ll report to the Director of Products, who will all 3 guide you in your knowledge build up of the product.
- Support your colleagues (Product Management, Analysts) in making a fit gap analysis between the features of our product and the operational situation at the customer.
- Support customers in their transition: give demo’s and train the key users, give support during validation, promote successful solution adoption,
- Follow-up deploys to staging and production with the customer (both for regular and generic product updates, as well as for specific development for customizations) and guide them in user acceptance testing during the implementation phase.
- Follow-up the usage and progress of our product during the implementation phase and after the go live, this to identify improvement opportunities and guarantee the customer success.
- Support the update maintenance of our product’s implementation material.
- Support the sales team and the Senior Implementation Manager during pre-sales by giving demo’s where needed.
- Be part of the product team and provide input for new features on the roadmap by having operational knowledge of our customer’s situation. Together with the Senior Implementation Manager, you are a bridge to the Product Team and provide your colleagues with the point of view of the customer.
- Be responsible for a smooth transition by managing a functional hand-over to the support team after the implementation phase is done.
- Follow up second line support from a functional perspective together with our support department.
Requirements
You have a real commercial and entrepreneurial spirit and you are a tech savvy. You are able to work in a growing and evolving international environment. You are available to your clients while demonstrating empathy and active listening skills, and you are able to manage their expectations correctly in line with the features of the product. This is your secret to achieve exceptional follow-up and impress our clients. These qualities are of course in addition to your technical skills.
- You have a bachelor’s degree or equivalent in education and at least 1-2 years of working experience.
- You have excellent communication skills and you interact with our customers regularly to understand their needs and steer their behaviour.
- You are able to switch between thinking on the long term (customer voice towards the product team and input for product roadmap) and operational thinking (find a solution for our customer now) on the short term.
- You love B2B applications and you have an analytical mindset. You understand technology and easily find your way in new applications.
- You can work independent and you