Product Expert
Rydoo, Belgium

We are Rydoo! Europe’s fintech scale-up that makes expense management the easiest part of your day.

Expense management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks amp; photos.

We are building a new generation of expense management software with a product-first approach that our end-users truly benefit from.

• Ambitious international team (150+ Rydoo'ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use expense management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor

As a Product Expert your goal is to maximize customer value in our everyday business. You enable current and future customers to get the most out of our platform. You’ll collect feedback to support their growth and scale our business.

We are looking for a Product Expert who will be a driving force behind our newest products. As a Product Expert, you will bridge the gaps between the customer and our product. You collaborate with Product and Engineering as our customers’ advocate, ensuring through data-driven insights that Rydoo meets or exceeds customer expectations. At the same time, you communicate with and educate other people at Rydoo about relevant product updates and changes, which enables them to deliver the best-in-class service.

• You build and sustain deep product knowledge, especially in areas relevant to finance and accounting.
• Drive our new products' successes, such as Rydoo Cards, by facilitating internal enablement, ensuring widespread customer adoption, aiding clients in implementation, and providing strategic guidance for refining the product, based on valuable customer feedback.
• You’ll work closely with Product amp; Engineering to understand how new and existing features help solve customer’s problems.
• You co-host customer calls for research and discovery purposes
• You communicate, document, and organize knowledge about product releases, updates, and other changes in a digestible and structured way
• You work closely with our Customer Success and other teams to understand the customer's and prospect’s perspectives and needs. You help consolidate this knowledge towards other teams such as Product, Engineering, Marketing amp; Sales.
• You’ll join customer calls and bring confidence, as well as your finance and accounting acumen to the table when it comes to domain-specific topics.
• You are considered a key stakeholder in process improvement projects by collaborating with Product Managers, Engineers, Designers, and Product Operations.

Requirements

• You have a degree in finance, accounting or business
• A true passion for technology, finance and solving user needs.
• You have 2+ years of relevant professional experience, ideally with accounting, finance or SaaS experience.
• You work independently, have the ability to learn quickly, are comfortable with frequent context-switching and are resourceful when it comes to problem-solving
• You have very good written expression and strong communication skills (e.g., ability to translate technical concepts for non-technical audiences, ability to distill key pieces of information into a summarized update, etc.)
• Open to feedback, on which you generate new ideas, iterate and synthesize at the right moment
• Ideally, you have previous experience in a customer-facing role
• Nice to have: understanding of Finance IT systems (i.e. SAP, Netsuite, Dynamics 365, Payroll systems)

Benefits

Next to our amazing team, informal amp; international company culture and our mission to become the N1 expense management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of 8 per day
• Rydoo Hybrid work policy: decide for yourself where you are most efficient
• Rydoo On Tour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
• Professional freedom and a flexible work environment
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Local language classes, depending on your location
• Spectacular onboarding program for all new Rydooer’s
• Free drinks, fruits amp; snacks to provide you with all the energy to do your job + the occasional after work drink, and great parties (believe us )
• Permanent contract

Job Rewards and Benefits