We are looking for an Implementation Manager for our Check-It Product (web- and mobile app).
With Nallian’s Check-it customers can digitize any question-based check or task in their organization. They can capture data streams efficiently and share information in real-time with stakeholders while maximizing quality, control and visibility. With the Check-it mobile and web application Nallian facilitates the execution of repetitive checks or tasks in organizations. From data capture to status monitoring, to the automatic sending of notifications and reporting, the all-in-one solution empowers customers to streamline their entire flow. The object of the check/task could be anything:cargo inspection, aircraft cleaning, vehicle maintenance, health amp; safety audit, ...
About us
Nallian is a fast-growing tech scale-up that is already considered one of the leading players in the international air cargo industry regarding enabling collaboration. Our solutions empower the different parties in the supply chain to work better together by coordinating their activities and sharing data. So, cargo transportation becomes more efficient, safer and more sustainable. We work with some of the world’s largest airports and leading logistics players and we’re on a mission to enlarge our footprint in the market. Our head office is in Brussels (Machelen) and we have colleagues in Frankfurt, Singapore and Hanoi.
Responsibilities
As an Implementation Manager, you will be at the forefront of driving successful implementations of the Check-It Product for new customers and following up and supporting the usage of our product by existing customers after the implementation phase. This role requires effective expectation management, being able to switch between short-term needs and the long-term product strategy and roadmap and a comprehensive understanding of both customer needs and product capabilities.
Next to Implementation Manager, you also take up the internal role of Product Expert, in this role you support other departments with your thorough knowledge of the product, or you keep them up-to-date about the expectations of our customers. This ranges from supporting sales in product demos, to collaborating with our support department in case of customer issues or questions for Check-it, to collaborating closely with the Product Manager and Analyst on new feature requirements of customers.
As an Implementation Manager, you will be responsible for:
As a Product Expert, you support and collaborate with your colleagues:
Requirements