IT Service Manager
Uni Systems, Belgium
Job Description
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an experienced IT Service Manager to join our UniQue team!
The IT Service Manager will provide the required services, to assure the timely delivery of a coherent and comprehensive set of Services for the Client's IT system that is currently under development (1st release of the system is expected to go-live in production in June.)
What will you be bringing to the team?
- Review SoftDev deliverables and specifications.
- Provide system architecture consulting.
- Offer project management consulting and support.
- Assist in project planning and reporting.
- Actively participate in technical meetings, such as requirements/architecture meetings.
- Support deployment activities and contribute to timely CBAM system releases.
- Contribute to communications and coordination with stakeholders and users.
- Support the provisioning of hosting environments and testing activities.
- Contribute to the creation and maintenance of Service Level Management and Security artifacts.
- Oversee CBAM Service Desk, monitor service delivery, and support user training.
- Report on SMT Tickets handling/resolution
- Organize troubleshooting meetings, participate in crisis management, and contribute to post-incident reports.
- Manage change by following up on software/system upgrades and hotfix installations.
Requirements
What do you need to succeed in this position?
- Bachelor degree or higher in Computer Science or related field is considered as advantageous;
- Minimum 7 years of experience in IT service management out of which a minimum of 3 years of recent specialized experience in IT service management of customs-related IT systems
- The consultant delivering the service should have specialized experience in functional and Conformance Testing, SLA monitoring and compliance.
- Experience in service management;
- Experience with service management tools; willingness to use the service management tools and methodologies as specified by the Client (EU Institution).
- Experience of large-scale service support, service delivery and business continuity;
- Good technical knowledge on the project’s aspects;
- Capability of understanding the needs, objectives and constraints of those in other disciplines and functions;
- Good knowledge of ITIL, CMMI, SLA, OLA, SMT;
- Ability to apply high quality standards to all tasks;
- Excellent reporting skills;
- Ability to produce minutes, notes, summaries, etc. in English and to give presentations in English;
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look atour Diversity, Equality amp; Inclusion Policyfor more information.