C003402 Principal Analyst (Deployment Management) (NS) - TUE 27 Feb
EMW, Inc., Belgium

Deadline Date: Tuesday 27 February 2024

Requirement: Principal Analyst (Deployment Management)

Location: Mons, BE

Full time on-site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1200

Required Start Date: 1 April 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of ESOC Plan and Innovation Head, the incumbent will perform duties such as the following:

• Provides real time technical expertise and coordination in execution of deployment of change as part of Release amp; Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions.
• Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance;
• Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
• Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency.
• Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation;
• Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
• Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions.
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.

Requirements

Skill, Knowledge amp; Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.
• Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
• Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy);
• ITIL Foundation Certification
• Experience in ITIL Service Operations or similar certification
• Experience in ITIL Service Transition or similar certification

Desirable Experience and Education:

• Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Job Rewards and Benefits