SC2024-003363 Cyber Security Tools Engineer (OVA/OCF) (NS) - MON 26 Feb
EMW, Inc., Belgium
Job Description
NATO has relaunched SC2023-003104 Cyber Security Tools Engineer (OVA/OCF) (NS) as SC2024-003363 Cyber Security Tools Engineer (OVA/OCF) (NS) - MON 26 Feb. Previously proposed candidates were non-compliant because their system administration experience was not satisfactory for the position.
Deadline Date: Monday 26 February 2024
Requirement: Cyber Security Tools Engineer (OVA/OCF)
Location: Mons, BE
Full time on-site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 984
Required Start Date: 1 April 2024
End Contract Date: 31 December 2024
Required Security Clearance: NATO SECRET
Duties and Role:
- Act as one of the engineers and Subject Matter Expert (SME) for cyber tools used for Vulnerability Assessment, Forensics and Malware Analysis (MA) (further referred as cyber tools) within the Cyber Security Tools team.
- As the SME, provide advice and technical assistance to other stakeholders, maintain technical expertise, awareness, and developments in related new technologies, and provide technical contributions to any projects related to the cyber tools
- Be responsible for management and further development of the cyber tools.
- Following ITIL standards, provide support to Operations and Service Delivery management covering all stages of the cyber tools lifecycle (e.g. Service Design, Transition, Operations, Change Management and Continual Service Improvement).
- Ensure that cyber tools are installed, configured, and operating correctly and in line with dependencies with others systems or applications required.
- Ensure that all system components are continuously monitored and take appropriate technical and non-technical actions for solving detected issues.
- Ensure that cyber tools operate within any KPI's, as defined in Service Level Agreements with NCSC customers.
- Support integration with external tools and any associated activities.
- Proactively identify and propose system improvements to ensure an up-to-date and stable environment. Justify business needs, prepare documentation and implementation plan for the Change Management Board. Implement the approved changes following co-ordination with other stakeholders.
- Coordinate with service delivery managers, end users and other stakeholders in support of related services; communicate with other NATO entities as well as industry partners where required.
- Develop and maintain documentation guidelines, standard operating procedures, system and service design documents and other relevant documentation that support management of the cyber tools.
- Create technical and/or executive level reports as required; organise and deliver presentations and briefings for various audience up to NATO executive level.
- Perform other duties as may be required.
Expected outcomes
Under the direction of the STMS Section Head, Tools Lead Engineer or delegated authority, the incumbent shall deliver the following:
Daily:
- Work in close collaboration with the Service Delivery Managers (SDM) and the Lead Engineer on assigned tasks and upcoming deliverables
- Report on system status, results of the health checks and details on any issues identified.
- In case of any issues, preparation of a resolution plan and any applicable mitigations. The initial plan has to be prepared within 1 working day.
- Manage the ticket queue related to the tools under incumbent's responsibility. The incumbent will respond to all Critical within the same day. High tickets require a response the next day the latest. All other tickets shall be updated at least once a week.
Weekly:
A brief summary of current situation with ongoing tickets. It shall include: any critical as well as system affecting high tickets, any identified issues, already present or expected in the future.
Performance Standards
- Timely delivery of the reports and briefs.
- The section head, SDM and/or team lead will regularly assess quality of the deliverables.
- The reports shall contain key elements such as date and time of system checks, expected outcome, observed situation.
- In case of reported issues provide details on 5W: who (is affected), what (happened), when (day/time), where (which systems), why (any supporting details, potential hypothesis).
Requirements
Skill, Knowledge amp; Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Essential to have a Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position,