Service Desk Agent (SDA)

Service Desk Agent (SDA)

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 7, 2024
Last Date
Mar 16, 2024

Job Description

We currently have a vacancy for a Service Desk Agent (SDA) fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site

Your tasks

  • Providing user guidance and support regarding the use of information systems and ICT tools;
  • Following-up of incidents related to information systems and organization of the reporting, user requests and bug reports;
  • Documenting knowledge, known issues and transfer this knowledge to colleagues;
  • Categorizing and prioritizing incoming tickets correctly and escalating where needed.


  • Bachelor's degree in IT or relevant discipline combined with a minimum of 15 years of relevant working experience in IT;
  • A minimum of 3 years of experience in XML and XSD;
  • A minimum of 3 years of experience in databases and SQL Queries;
  • Experience with REST Web Services and SOAP WS;
  • Experience in end user assistance and support of information systems;
  • Good knowledge of ITIL;
  • Knowledge of wiki, collaborative sites, and social networks;
  • Excellent command of the English language, French would be an asset.


If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference: (16632/03/24).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site ( and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS ( a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using integrated state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents..

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

Job Specification

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Information Technology and Services - Thessaloniki, Greece
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