Head of Operations
Sinch, Belgium

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
Mar 23, 2021
Location(s)

Job Description

A rapidly growing Conversational AI SaaS company that’s using the latest insights in Machine Learning amp; AI to converse with big brands around the world. Does scaling the hell out of a company like that make you excited?Do you like to structure processes and implement best practices to sustain a company’s growth? You get a thrill by getting things done?


Chatlayer.ai is the AI conversational SaaS platform on which enterprises build Chatbots and Voicebots in 100+ languages without coding. We are proudly part of Sinch, a leading global CPaaS player. We serve global (US, EU, APAC) clients in any vertical such as: Telco, Banking, Insurance, Tech, Legal, etc. We’re based in Antwerp, Belgium and currently we’re about 25 people, but that number is increasing rapidly.

The essence of the role

As our Head of Operations, you will be part of the management team as a direct report to the CEO of Chatlayer.ai. Your main goal is to drive the operational excellence in order to further scale Chatlayer.ai internationally. As Chatlayer.ai recently became part of Sinch, you will also oversee the integration activities between Chatlayer.ai and Sinch.

As our Head of Operations you will:

  • Coordinate and execute operational excellence initiatives between the other teams (Product, Engineering, Machine Learning amp; AI, Sales, Marketing, Finance, General Administration).
  • Design policies (e.g. invoicing, CRM, HR) for Chatlayer.ai that align with overall strategy.
  • Oversee implementation of innovative technology solutions for internal operations.
  • Lead integration activities between Chatlayer.ai and Sinch (e.g.: finance, HR, Support desk).
  • Oversee daily operations in the field of finance amp; general administration.
  • Manage relations with suppliers, take care of new procurement tracks.
  • Report on operational performance and suggest improvements.
  • All above on a global scale for the Chatlayer.ai platform and its business unit within Sinch.
Who are you?

You have been on a similar journey before - being enabling a company to scale up, preferably from a SaaS environment.

In order to contribute to this role you have:

  • Experience as Head of Operations, Operations Director, COO or similar leadership role.
  • You understand the SaaS business model and have worked in the Tech industry before.
  • Familiarity with all business functions including HR, Finance, Product and IT.
  • Have previous experience with legal agreements.
  • Have previous experience with budgeting and financial planning.
  • You have worked in a company with an international, preferably global footprint.
  • Excellent skills in MS O365, experience with CRM and billing tooling.
  • BSc/BA in Business, Computer Science or another relevant field.
  • Fluency in English and Dutch or French
Bonus points
  • You are fluent in any other language
  • Proved track record in scaling Start-ups/Scale-ups
  • You are digitally native. Your answer on any new process that proves difficult is there is an app for that! and you have experience in bringing them to use.
  • Background in IT implementations or data mapping.
What’s in it for you
  • Being part of a young dynamic team where you will make a true impact.
  • You will be visible, have direct access to leadership team.
  • Start-up culture mindset with stability of a Tech giant.
  • You will be truly valued for your input.
  • A competitive salary + extra-legal benefits.
  • Ability to grow your career with the growth of the firm.


Are you ready??Join us on our journey!?

Job Specification

Job Rewards and Benefits

Sinch

Information Technology and Services - Berlin, Germany
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