Deadline Date: Wed 7th Apr 21
Equivalent NATO Grade: A2/62
IWC Work Location: Brussels, BE
Full time on-site: Yes
Required Start Date: 10-MAY-2021
Total Scope of the request (hours): 557
Specific Working Conditions: N.A.
Required Security Clearance: NATO Secret
BPM-SPCM Service Catalogue Management Officer
- Support the SPCM team in the update, clarifications and detailing of the NCI Agency Service offering
- Support the Service rate calculation and validation from a technical perspective (assessment of changes with respect to necessity for the successful support of the service)
Requirements
- Familiar with Service delivery and service support models.
- Strong understanding of IT Service Catalogue management and understanding of processes that interact with IT Service Catalogue.
- Knowledge of ITIL processes
- Both IT and business centric: Ability to translate technical explanation of service offerings into customer value proposition. Also able to grasp customer's expectations from the Service Catalogue and able to take action for improvements.
- Understanding of service cost models
- Strong technical understanding of IT services (experience in defining and documenting service support proposals/offerings)
- Experience in working in commercial (or customer funded) environment with service level agreements and service support requirements