Customer Development Manager
LanguageWire, Belgium
Job Description
Does becoming an expert in the way global brands work and introducing them to new products and services excite you? Yes? You should definitely read on!
The role you’ll play
You’ll become an expert in our mix of products and solutions and effectively introduce these to our existing clients. You’ll become an expert on the clients in our portfolio and come to understand their needs, buying process and business challenges that can be solved by LanguageWire’s solutions.
The team you’ll be part of
You’ll have a unique role and work with both our Customer Success and Business Development teams. Therefore, you’ll not only become an expert mapping accounts, getting to know who key stakeholders are and effectively presenting our solutions but you’ll also gain a deep understanding of how we currently work with each client and what other areas of their businesses need assistance.
If you want to make a difference make it with us
- Your responsibilities will include but not be limited to:
- Mapping assigned accounts and becoming an expert on customer company structure
- Understanding if and how we work with different client entities in different regions
- Identifying which unused solutions across our portfolio could be used by the client and working with our teams to sell them the service
- Learning and mapping which client stakeholders are responsible for which requirements
- Contacting client stakeholders and working across LanguageWire from engagement to presentation to business creation.
In one year, you’ll know you were successful if
- Have a deep understanding of our client you work with and have developed deep, trusting relationships with them.
- Colleagues can call upon you to know even the most granular details about your clients requirements
- You understand the business and you have been a part of a significant amount of further business for the company.
Desired experience and competencies
What does it take to work for LanguageWire?
What you’ll need to bring
- University Degree or relevant work experience
- Understanding of client buying lifecycle - from lead generation through business closing
- A consultancy toolbox (problem solving, analytical mindset, stakeholder management, presentation skills etc.)
- Ideally 3 up to 5 years of sales or account management expertise dealing with large to multinational companies
- Excellent knowledge of CRM system
- Excellent English, Dutch and French language skills
- Excellent written and verbal communication skills
This will make you stand out
- Experience in the translation/content/software industry
- Experience in cold calling and prospecting new clients
- Previous experience in managing the pipeline business
About LanguageWire
Most important things to know about us:- We eliminate language barriers so people understand each other. Everywhere.
- We are a tech company
- We are an AI company
- We are stable, and we are growing
More detail about us:
At LanguageWire, we are leaders in the world of Language Service Providers, but we are cooler than our competitors. Want to know why? Read on. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.
We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services.
We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package!
Our values
LanguageWire is a community where communication is open, informal and friendly. The fact that we respect each other personally and professionally promotes collaboration and a positive social environment. We celebrate success, and giving and receiving feedback and recognition is a natural part of our corporate culture.
Technology is a big part of what keeps LanguageWire ahead of the competition, but we never forget it’s a business built and powered by people. We ensure that our entire team is happy with what they do and everyone has the tools they need to achieve. Because at the e