Customer Success Coordinator

Customer Success Coordinator
Nallian NV, Belgium

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jun 25, 2021
Last Date
Jul 25, 2021
Location(s)

Job Description

As a Customer Succes Coordinator, you help our customers (leading airports and cargo actors around the globe) be successful with our solutions by guiding, assisting and supporting them throughout their entire journey. Your understanding of our solutions and how they are being used allows you to answer functional and technical questions from a non-technical audience and assist them with training, documentation and in-depth product support. You proactively track how customers are using the solutions, keep in touch with key customer contacts and inform the Nallian Account Manager of the usage of our solutions on a regular basis.


About us

Nallian is a leading provider of collaborative solutions for logistic hubs. Our data sharing platform and applications empower business partners in fragmented cargo hubs to 'operate as one': we help them to streamline and coordinate their cross-company processes so they can achieve unparalleled levels of efficiency, transparency and visibility. Nallian is a fast-growing Belgian company with offices in Brussels and Singapore and we're proud to serve forward-looking airports and cargo actors across the globe. Learn more about us at www.nallian.com


Your responsibilities

1. The customer onboarding process

  • Plan and guide technical and contractual onboarding
  • Organize training sessions
  • Monitor and support the customer during the implementation / roll-out process

2. Extra vigilence during first use

  • Act as a lifeline for the customer during the early adoption stages to quickly answer questions and resolve issues
  • Proactively monitor and follow-up any issues raised by the customer
  • Report on actual usage of the solution(s)

3. Customer follow-up and customer life cycle management

  • Keep in touch with the customer to provide technical information on new releases
  • Plan upgrades and updates together with the customer
  • Provide input to the account manager on evolutions in usage, new opportunities and exceptions

4. Be an expert user of our products

  • Perform integration testing for new releases
  • Keep up to speed with product evolutions
  • Provide input to the product manager to support shaping of the roadmap

Requirements

  • You think "customer first"
  • You are pragmatic, eager to learn and service oriented
  • You are a strong communicator, capable of understanding customers’ needs and proposing solutions. You are able to bridge between technical teams and the customer
  • You are fluent in English, any other language is a plus

Benefits

We offer you

  • A permanent position, working on state-of-the-art solutions in a fast-growing company
  • A challenging job in a team-focused environment that thrives on innovation
  • Working at a fast-growing scale-up, you'll get a lot of autonomy and responsibility and you’ll be able to make a difference
  • A competitive salary package, including benefits such as a company car, meal vouchers, group insurance, etc
  • Already pre-covid we encouraged teleworking to support a healthy work/life balance
  • You'll help expanding a community of forward-looking, digital-minded cargo actors who are changing the way the cargo industry does business by means of our solutions

Job Specification

Job Rewards and Benefits

Nallian NV

Information Technology and Services - Machelen, Belgium
© Copyright 2004-2024 Mustakbil.com All Right Reserved.