Customer Success Specialist B2B - FR and/or NL
BePark, Belgium

Take the driving seat in defining how the mobility of tomorrow can happen today.

BePark is offering Saas solutions to improve mobility through parking.

BePark is a digital smart parking pioneer. We operate parkings and connect them to an ecosystem to create value for users, owners and the community. We operate currently out of Belgium, France, and Luxembourg. Not only do we have an online product for Building owner, tenant and end-users but we also allow our users to magically get in and out of a parking area using AI via license plate recognition, the press of a button on their smartphone or other physical devices, . How cool is that?!

In short, we create the best mobility experience for this generation and the next.

Today we are delighted to announce that we are looking for a talented Customer Service Representative!

The Customer Success Specialist (CSS) will be part of the Customer Success Team.

The main mission of this service is developing new lines of business and new markets/sales strategies.

The CSS reports to the Business Solutions Manager and interacts with other Customer Success Specialists and Customer Support Specialists, Account Managers, Product and Operation teams in order to exchange commercial support and information .The CSS is also in contact with customers in pre and post sales activities (onboarding + post onboarding for our solution SaaS B2B).

The purpose of the position is to increase our IT Platform (BePark parking management system software/ SaaS) adoption and adherence (pre and post sales; revenues being a positive externality, not the primary goal of customer success)

The Customer Success Specialist's responsibilities include :

• Provide commercial, technical and product expertise about our software solution in pre and post sales activities to our B2B segment
• Accompany customers along their journey with our software solution (onboarding, support, development)
• Support commercial activities through sales enablement and empowerment regarding our software solution (upsells, tools, processes, RFPs, etc.)
• Develop customer's satisfaction (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.)
• Liaise with the product team to communicate customer needs and suggest upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched
• Develop and maintain market knowledge to keep our approach relevant and differentiated (e.g. competition, market trends, customer needs, etc.)
• Deploy and update accordingly relevant tools, processes and strategies to foster sales activities: product documentation, setting up best practices...
• Lead sales activities out of actual sales zones: end-to-end sales process management with leads and prospects out of the zone

Requirements

• You have ideally a first experience in SaaS sales and/or customer support/customer success management
• You are an expert at B2B customer management
• You have a proven experience developing and executing strategies for sales growth/customer development
• You have an interest about our product and our market
• You have a good commercial acumen and awareness of what improves business performance
• You are an efficient communicator, with a high level of interpersonal skills, ability to present to audiences
• Creative and decisive, you have a high energy and an ability to energize and encourage others
• Team player, you are capable to work autonomously
• Fluent in French and/or Dutch, proficient in English.

Benefits

• Gain new skills and unleash your full potential
• Be a part of a young, innovative and fast growing SME
• Cool gears and tools to work with
• Competitive package according to the market

We are a fast growing SME whose goal is to redefine the mobility landscape and change the way we think of parking. In that environment, you will be faced with many challenges and even greater opportunities. You will meet enthusiastic people and multi-disciplinary teams.

We believe in frequent, short and fast-paced interactions where you will be updated on everything that happens in the company and have the opportunity to share your ideas and initiatives.

Are you our next colleague who’s hungry for more with a great team spirit?

Join us for the ride !

Job Rewards and Benefits