Customer Service Representative
GEM One, Belgium
Job Description
THE COMPANY
GEM One is a brand new TECH company within the TVH Holding that aims at developing future-proof solutions for optimal fleet performance management in multiple domains such as: track amp; trace, operational efficiency, security amp; safety and service amp; maintenance. We offer cloud-based solutions and the necessary hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management related processes.
To support the rapid growth of Gem One, we are looking for a Customer Service Representative to support our operations team in their day-to-day tasks.
RESPONSIBILITIES
Your responsibilities include all-round administrative tasks, creating overviews in Excel as well as the preparation and checking of the invoices.
You will:
- Be responsible for all-round administrative tasks to support our operations team in their day-to-day tasks
- Create overviews in Excel
- Input all the data in our CRM System: Salesforce
- Prepare and check the invoices
- You will help with the on-boarding of our new clients, explain to them our platform and you will help with customer support
Requirements
- Previous experience in a similar role
- Excellent communication and organisational skills
- You are internationally oriented and have a proficient command of English and Dutch (both spoken en written). Knowledge of any other language is a very nice to have (Spanish, French, German, Italian)
- Team player with a flexible attitude
- Customer oriented and IT minded
Benefits
- A great opportunity to grow personally and professionally in a scale-up environment with the backing and certainty of a large global corporation (TVH).
- You’ll be part of a dynamic team, where initiative and entrepreneurship are highly valued.
- You’ll join an innovative, collaborative, technical and international environment where you have the exciting opportunity to help shape the future of GEM One.
- A learning environment with numerous opportunities for personal development, through i.e. permanent guidance and professional (internal/external) training courses.
- A flexible work arrangement, with the ability to manage your own time.
- An attractive salary package with extra-legal benefits such as meal vouchers, group amp; hospitalization insurance, iPhone, e-bike, and fitness membership.
For more information please contact Gaëlle Bovy at