Carflow, a MotorK group company, provides software solutions for the automotive industry. We are a hard working, multicultural, fast growing team with a no-nonsense approach.
To continue our growth, we are hiring new talents. We are looking for a Customer Support Specialist to assist our customers with technical problems in using our software products and services, recommending solutions and guiding product users through features and functionalities.
MotorK is the leading sales and marketing technology company in Europe, specialized in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
Primary responsibilities:
- Responding to customer requests in a timely and accurate way, via email, chat and internal tools
- Identifying customer needs and helping customers use our products, in accordance to our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
- Follow up with customers to ensure their technical issues are resolved
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing team
Requirements
- 3+ years of experience
- Experience in using remote support tools
- Experience in digital/web environments
- Good analytical skills.
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Fluent in Duch and French
- Good knowledge of English
- Knowledge of automotive sector is a plus
- Knowledge of WordPress is a plus
- Knowledge of HTML and web standards is a plus
- Knowledge of Google product suite is a plus
Benefits
- The opportunity to expand your knowledge and experience and to determine a career path based on your ambitions.
- You will be surrounded by open, driven and enthusiastic international team who are ready for each other
- A transparent, constructive and flexible company culture
- Autonomy, a broad range of tasks and room for initiative and ownership
- Training and guidance and experienced colleagues and by experts
- Good work / life balance
- An attractive salary package