Customer Support Coordinator - Dutch/French/German+ English
Cross Border Talents, Belgium
Job Description
You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a
multi-cultural workplace where your team is your family away from home. It is an international culture
where we respect each other’s values and share the same vision.
Our main focus is delivering the ultimate experience for our customers during their breakdown and
give them a long-lasting impression of our brand. As an uptime Coordinator you will go the extra mile
and communicate between the customer, driver and dealer to find solutions to get the vehicle back on
the road.
You will manage these breakdown cases all over Europe in the customers native
language and handle essential information within our designated systems.
You always focus on the customer needs and follow the defined breakdown process.
For handling these cases you need to be the key communicator between the parties
involved in the breakdown and be responsible to find suitable solutions for the driver.
Requirements
Customer orientated
Positive attitude, highly motivated and strong communication skills
Eager to share and learn and exceed expectations at every opportunity
Support your team to develop your knowledge
Willing to work in a flexible shift system
Fluent in English, Dutch, and French. Knowledge of German is an asset.
Benefits
Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
Well-being services
Restaurant on site
Opportunity to grow within the company
Good work life balance
International environment