Customer Support Agent
Customs4trade, Belgium
Job Description
We are currently seeking a driven and customer-oriented Customer Support Agent to join our growing team. Our product CAS offers our clients real-time communication with customs. The Customer Support Agent is responsible for customer support according to the agreed support SLA. That includes using CAS for the customer under specific conditions and based on different customs flows.
Responsibilities
- Monitor the declaration process and its related issues from start to resolution (e.g. fixing validation errors, follow-up tasks and alerts in CAS)
- Advise users on appropriate course of actions and pro-actively take required actions to assure the business continuity of customers
- Ensure the required data is available and it is updated on a timely manner
- Identify and record reported queries and provide solutions
- Use support tools and technologies
- Support problem identification in close cooperation with Service Desk and Development team.
- Customs knowledge or logistic background is required
- Out-of-hours support (07:00 - 19:00)
- Excellent written and verbal communication skills (English and Dutch, other languages are a plus)
- Critical thinking and problem-solving skills
- Willingness to learn (customer support, customs, IT, )
- Customer support experience is a plus
- Strong analytical skills is a plus.
- An international, open-minded team with different backgrounds and seniority levels
- A people-oriented company with an informal working environment
- Career path opportunities combined with internal and external technical and business-related training
- An emphasis on work/life balance, health, and wellbeing
- Plenty of fun and occasions to celebrate
- Compensation and benefits in line with role amp; responsibility
- A teleworking policy that allows for part-time work-from-home possibilities
- Last but not least: a truly inspiring workplace located on castle grounds you'll love coming to work!
Customs4trade’s (C4T) unique team of customs experts and best-of-breed technology engineers has developed CAS, a one-of-a-kind SaaS solution that simplifies customs and trade compliance. By automating all import and export processes, C4T customers experience faster time to market, drastically reduce customs duty and administration costs, and gain strategic visibility into their customs operations. We are growing fast and always looking for new talent. We value Passion, Innovation, Vision, Initiative, and Quality, and these pillars are key to our ongoing success. With great people, unique ideas, and pioneering technology, we are changing the future of customs. We encourage you to visit our blog to learn more about our work environment. https://inspire.customs4trade.com/blog/tag/work-environment