Senior Customer Success Executive (French/English)
Optimy, Belgium
Job Description
Optimy delivers an all-in-one and easily configurable social impact (SaaS) platform that enables companies to efficiently manage their grant making, sponsorship, volunteering and donation initiatives.
We help more than 300 clients in over 30 countries and support them in their willingness to do good to society. Our client portfolio includes Audi, L’Oréal, Michelin France, TUI, Petrobras and many others.
Our main goal? Making sure that our customers' social impact projects are successful by making their processes more efficient and easy to set up in our intuitive flexible tool.
With a scale-up mindset and a drive for results, we all work towards one common objective: Making an impact on the world of philanthropy and CSR through Tech!
Our dynamic and international team is the keystone of our success. Optimy headcount grew by 33% in 2021, and despite the context we all know, revenue has grown by 22%!
Do you also wish to contribute to society, empower your social impact and make a difference? Then apply to one of our openings ! We would be very happy to hear from you.
Your Mission
Dive into the world of charities and sponsorship and help companies to work in a more efficient way to have a bigger positive impact on society.
- Provide support to customers from different countries and manage multiple projects concurrently
- Become an expert in an Optimy tool, its adoption and implementation, including its challenges and processes
- Facilitate the development of functional/technical specifications to meet customer’s requirements during the implementation
- Be a friendly professional advisor and know when to suggest best practices, how to defuse problems and always address our customers’ issues in a timely manner
- Advocate extended usage, by explaining the value of new features and services to existing customers
- Manage different accounts
- Grow the customer base and enhance the customer relationship as well as the customer retention
- Contribute to the optimization of the processes of the CS department
Optimy's presentation: https://www.youtube.com/watch?v=lVrKdKYBqpEamp;t=4s
Your Profile
- You already have a minimum of 3-5 years of experience in a similar position (Account management, Customer support, Business development)
- You are a native French speaker and you are fluent in English
- You are able to work independently and have the drive to cultivate business relationships over the phone and by email
- You have a natural inclination to resolve customer problems and help them be highly successful
- A successful track record of consistently meeting and exceeding revenue goals in previous roles
- Ability to handle high-pressure situations and high-volume of work with a positive attitude
- Experience in SaaS environment is a plus
- You have an EU citizenship or a valid Belgian work permit
Our ideal future colleague will have an Optimy’s plus
- You are a highly motivated candidate and a team player who wants to contribute to the success of Optimy
- You want to work in a fast paced environment where you can see a direct impact of your work !
- You are passionate and looking to work with equally driven people!
- You are independent, adventurous and a go-getter with a start-up mentality
- You are positive, enthusiastic, sociable and smiling
The Offer
The fundamentals
- A permanent contract with an evolutive fix wage and uncapped commission
- Monthly net fees
- Meal vouchers
- Annual eco-vouchers
- Transportation costs reimbursement
- Hospitalization insurance (DKV)
We focus on you
- A key function in a dynamic, young, Belgian scale up, active in the social impact industry
- Even after COVID will maintain a Hybrid working policy!
- Growth potential along with 38 training hours per year with full access to a leading learning platform
- 16 volunteering hours per year to focus on your social goals and values
- Fresh fruits in the office - we deliver a bucket of fresh fruits every week!
- Fresh quality coffee - we are proud of the quality of our coffee, you can smell the coffee beans straight from the entrance!
- Green plants - we take very good care of our diverse office flora and you can always join our team of office gardeners
An inspiring environment
- A flexible and international work environment spreads throughout our three offices based in Brussels, Toronto and Manila (cumulatively, we speak 17 languages !)
- A friendly atmosphere where transparency and inclusiveness is valued
- Friday Demos - once per month we all meet in an open spa