Customer Service Specialist
GemOne, Belgium

Hi and thanks for stopping by!

We’re GemOne, a start-up global tech company. We work in the field of telematics. Tele-what-ics??! Yes, we’re fully aware that telematics isn’t something most people know a lot about but you are lucky! We have a white paper that tells you all about the world of telematics. If you’re willing to learn and you have skills to share, then you might just find out that this company, role, and industry are a perfect fit for you.

We co-create cloud-based solutions and the necessary hardware components to gather data from industrial equipment, which our customers then use to streamline their industrial fleet management. In a nutshell, we make technology that helps companies look after their industrial machinery and business better we enable them to work safer and more efficiently, and save time and money.

We have offices all over the world: from Belgium to the USA; and from Asia to Australia. We are growing rapidly and we’re looking for people with a can-do mindset and a team player mentality.

Right now we’re looking for a Customer Service Specialist to join our amazing team in Kortrijk. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle. The Customer Service Specialist will assist in all aspects of the Order-to-Cash process, including serving internal (outside sales team) and external clients (dealers).

What else does it involve?

• Assist in the management of all Order-to-Cash internal and external customer support requirements: order confirmation, order entry, order logistics and invoicing.
• Work cross-functionally with other internal company departments: sales, technical support, accounting, senior management, etc.
• Address customer order inquiries and resolve any complaints via our internal ticketing system.
• Positively contribute to the overall customer experience strategy of GemOne.
• Provide assistance to technical support tickets if needed.
• Assist with all non-warranty related product returns and credits.
• Assist with Customer Service improvement projects.
• Assist in the management of inventory stock levels and replenishment orders.
• Assist in creating a culture of cross-functional collaboration while breaking down departmental or functional silos.

Requirements

We'd love to hear from you if you have:

• a Bachelor’s degree level
• 2+ years’ experience in Customer Service roles
• excellent communication and organizational skills.
• a flexible attitude, but you are also a self-motivated individual who can work with minimal supervision by consistently taking the initiative to get things done.
• strong analytical skills, result oriented and a sense of responsibility.
• a problem solving attitude and aptitude.

Benefits

So what else is cool about working with GemOne?

• We have the backing of TVH, a large global corporation which gives us stability and network.
• We know life isn’t one size fits all so we offer flexible working hours (4/5 employment is possible) and hybrid working arrangements.
• We offer an attractive salary package with extra benefits such as group amp; hospitalization insurance, meal vouchers and fitness membership. And we wouldn’t be a tech company without offering you a laptop and iPhone right?!
• We also value professional development, which is why we encourage initiatives, entrepreneurship and a positive company culture.

If you think you meet the requirements, please apply! We look forward to talking with you!

And most importantly don’t stand in the way of your own success if you’re interested in the job, but wondering ‘’am I qualified?’’ don’t! Our recruitment team is super friendly and they would love to meet you! So hit that APPLY button now or Contact our HR manager Hanne at . You’ve got nothing to lose ;)

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