Customer Enablement Specialist (Belgium)
Thomas International UK Limited, Belgium

About the Company

Thomas International are a leading global talent assessment platform provider. For 40 years, we have been using our suite of scientifically valid psychometric assessments and in-house training portfolio to provide technology driven solutions to ensure our clients recruit, develop, manage and engage their workforce as effectively as possible. We own our businesses in the UK, France, Belgium, Netherlands, South Africa, Australia, Hong Kong and Malaysia with circa. 200 employees and have developed an extensive distribution model for our assessments and, as a result, we sell to over 50 countries worldwide.

The company received private equity investment in February 2018 and is on an accelerated and ambitious growth plan. This will be achieved through a transformation of our online products via our new Thomas Assessment platform, launched in late 2020. We will continue to build upon our combination of science, data and technology, delivered via a SaaS approach that is disruptive in challenging the existing solutions in the market.

Working at Thomas

The successful candidate will join our global, collaborative and rewarding team - Team Thomas. Our environment celebrates and champions: diversity, inspiration and teamwork, with our assessments underpinning everything which we do. We operate Hybrid Working; a model which offers our employees flexibility and trust about deciding where and when they want to work. Furthermore, the company finishes at 15:00 on Friday all year round! (No reduction of salary or expectation to make up the hours in the week).

About the role:

Reporting to the Global Manager, Customer Enablement, the Customer Enablement Specialist will be expected to provide client facing psychology insight on our assessments. They will support various teams across the business in their opportunities, as well as provide expert guidance to the organisation internally

Key accountabilities:

• Provide technical pre-sale support - assist Sales Acquisition with client discussions from a psychology perspective
• Be a product expert and be able to answer queries around the psychology behind our products
• Liaise with Science on latest research
• Support internal Lamp;D needs
• Support key accounts with client-facing psychology needs (Trends Analysis, Competency Framework, Bespoke Content, etc.)
• Provide assessment feedback where necessary to clients based on region / project needs
• Deliver of internal / ad hoc projects focussed on enabling our internal and external customers to utilise our assessment information in a comprehensive manner.
• Ensure that professional and industry knowledge is up-to-date
• Provide internal Thomas employees with feedback on their own results.
• Attend project discovery calls with client
• Organise and maintain personal continued-professional-development by identifying and attending relevant conferences / seminars / networking eventsManage all project management elements of the project including but no limited to: providing feedback to client / candidates, arranging the feedbacks, managing the project team, updating the client on progress of the project and providing recommendations upon project completion.
• Present webinars for internal or external customers on relevant topics related to the applying our products according to best practice and industry standard.
• Facilitate product awareness sessions for our customers, enabling them to better understand how to use our products.
• Provide recommendations on best practice with regard to the project taking place.

Requirements

Experience

Minimum 2 years’ experience in a similar role

Qualifications

Relevant BA or BCom (Hons) degree or equivalent with Psychology as a focus

Special requirements for the role

Hybrid working model willingness and ability to travel to all Thomas premises, internal and external client meetings.

Excellent English, Dutch, French written and verbal skills

Benefits

• A permanent contract of indefinite duration (full-time) in Belgium
• Attractive salary package
• Extra legal benefits (group and hospitalization insurance, eco vouchers, mobile phone amp; subscription; laptop)
• Excellent accessibility of the office (Officenter Geel - Belgium)
• Early Finish Friday - Finish at 15:00 all year round
• Good work life balance
• Personalised Feedback Session - with a customer enablement specialist to gain insight into own assessment results

We Recognise that there is a statutory duty under the Equality Act 2010 for employers to safeguard against discrimination on grounds of di

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